How to make a complaint How to make a complaint
Our mission is to provide customers with the highest level of service. If we have fallen short of your expectations, we will make every effort to resolve the issue quickly for you.
To give you even more protection in case something goes wrong, there are various levels of escalation that you can turn to. Please get in touch with us as soon as possible if there is anything wrong with any part of your service plan.
• Call us on 0191 257 1704• Email us at projects@geowarmth.co.uk
We take any complaint seriously and we will do our best to fix any issue as soon as possible. If we need time to investigate, we will let you know and keep you updated.
If we are unable to resolve your complaint
If we are unable to resolve your complaint then you can raise a dispute via our membership of the Renewable Energy Consumer Code (RECC) free of charge. Please see https://www.recc.org.uk/consumers/how-to-complain for full details.
You can contact them on:
To give you even more protection in case something goes wrong, there are various levels of escalation that you can turn to. Please get in touch with us as soon as possible if there is anything wrong with any part of your service plan.
• Call us on 0191 257 1704• Email us at projects@geowarmth.co.uk
We take any complaint seriously and we will do our best to fix any issue as soon as possible. If we need time to investigate, we will let you know and keep you updated.
If we are unable to resolve your complaint
If we are unable to resolve your complaint then you can raise a dispute via our membership of the Renewable Energy Consumer Code (RECC) free of charge. Please see https://www.recc.org.uk/consumers/how-to-complain for full details.
You can contact them on:
- Telephone: 0204 616 0015
- Email: hello@ghdr.org.uk
Our RECC Membership number is: 00019167
Our mission is to provide customers with the highest level of service. If we have fallen short of your expectations, we will make every effort to resolve the issue quickly for you.
To give you even more protection in case something goes wrong, there are various levels of escalation that you can turn to. Please get in touch with us as soon as possible if there is anything wrong with any part of your service plan.
• Call us on 0191 257 1704• Email us at projects@geowarmth.co.uk
We take any complaint seriously and we will do our best to fix any issue as soon as possible. If we need time to investigate, we will let you know and keep you updated.
If we are unable to resolve your complaint
If we are unable to resolve your complaint then you can raise a dispute via our membership of the Renewable Energy Consumer Code (RECC) free of charge. Please see https://www.recc.org.uk/consumers/how-to-complain for full details.
You can contact them on:
To give you even more protection in case something goes wrong, there are various levels of escalation that you can turn to. Please get in touch with us as soon as possible if there is anything wrong with any part of your service plan.
• Call us on 0191 257 1704• Email us at projects@geowarmth.co.uk
We take any complaint seriously and we will do our best to fix any issue as soon as possible. If we need time to investigate, we will let you know and keep you updated.
If we are unable to resolve your complaint
If we are unable to resolve your complaint then you can raise a dispute via our membership of the Renewable Energy Consumer Code (RECC) free of charge. Please see https://www.recc.org.uk/consumers/how-to-complain for full details.
You can contact them on:
- Telephone: 0204 616 0015
- Email: hello@ghdr.org.uk
Our RECC Membership number is: 00019167
