Right to cancel Right to cancel

Woman on the phone

Your rights under this contract

The ‘Cancellation Period’ begins when the contract is agreed and will end 14 days after the receipt of all goods detailed in the quotation, unless goods have been made specifically to your specification in advance of delivery.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the Cancellation Form we have supplied, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

Depending on when you cancel this contract the following will apply:

Cancellation where no work has commenced and no goods or services have been supplied

A charge of £500 may be applied for the MCS Heat Loss & Design. Cancellation of the other goods or services within this contract can be made without giving any reason and without penalty. 

Cancellation after work has commenced or where goods or services have been supplied

Where installation work has commence and / or goods or services have been delivered and you subsequently cancel in accordance with your rights, you agree that we can charge you for the goods supplied or or other works or services carried out by us up to the notification of cancellation, plus a cancellation fee of £250.

Our rights under this contract

If, within fourteen days of us informing you in writing of a serious breach of your obligations to us you have failed to rectify this breach, we will have the right to cancel this contract.

Should we suffer any losses due to a breach of this contract then we will be entitled to reasonable compensation to cover these losses. We are required to attempt to keep all losses to a minimum.

The cancelation form can be found here