Consumer Terms and Conditions Consumer Terms and Conditions

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Customer Contract: Geowarmth

This contract has been prepared to comply with all obligations under the Renewable Energy Consumer Code (RECC) and the Microgeneration Certification Scheme (MCS).

Contents

  1. Introduction
  2. The Quotation
  3. Your Right to Cancel
  4. Our Rights Under This Contract
  5. Timetable for Works
  6. The Installation
  7. Goods Belonging to Us
  8. Changes to the Planned Work
  9. Payment Terms and Late Payment
  10. Your Other Obligations to Us
  11. Alternative Dispute Resolution (ADR)
  12. Privacy
  13. Social Media
  14. Health & Safety
  15. General Terms
  16. VAT Reverse Charge Statement

1. Introduction

This agreement sets out the mutual obligations between Geowarmth and you, the customer. If you have any questions or require clarification at any stage, please contact us before signing.

2. The Quotation

  • Your quotation is valid for 30 days from the date issued.
  • To confirm your order, sign and return this contract. We will confirm acceptance in writing, at which point the contract becomes binding.
  • The quotation includes all goods and services, VAT inclusive, and an indicative delivery and installation schedule.
  • We will provide:
    • An MCS-compliant performance estimate.
    • Details on the location of key components (for your approval).
    • Guidance on any required approvals or permissions (excluding DNO application, which we handle).
  • Any third-party costs (e.g., planning, structural engineer) are your responsibility.

3. Your Right to Cancel

Cancellation Period: 14 days from receipt of goods, unless customised for your specification.

To Cancel: Inform us via post, email, or fax. Use the provided form or your own written notice.

a. Before Any Work:

  • You may cancel without penalty.
  • The £500 Heat Loss & MCS Design fee is non-refundable.

b. After Work or Delivery Has Started:

  • You may be charged for work or goods provided up to the cancellation date.
  • A cancellation fee of £250 applies.

4. Our Rights Under This Contract

We reserve the right to cancel the contract if you breach your obligations and fail to remedy the breach within 14 days of notice. In such cases, we may claim reasonable compensation for our losses.

5. Timetable for Works

  • The final schedule will be agreed after this contract is signed.
  • We will inform you promptly of any delays and agree on a revised timetable.
  • In case of delays:
    • If caused by us or suppliers: You may cancel if the delay is severe.
    • If caused by you: You may be liable for our additional costs.
    • If work is not started within 6 months: We may adjust the price based on inflation or costs.

6. The Installation

  • All work will comply with MCS and RECC standards.
  • All goods supplied will be fit for purpose and as described.
  • Our staff will be fully trained, and we are fully insured against damage.
  • Where we are contracted to remove Waste, this is done under our licences:
    • EA England: CBDL294670
  • Delays due to incomplete prep work may incur a charge (minimum £250).
  • On completion, you will receive:
    • MCS certificate (within 7 days)
    • All other relevant documentation (after final payment)

7. Goods Belonging to Us

  • Any delivered goods remain our property until paid in full.
  • You must protect and store them appropriately.
  • We may ask you to inspect goods for visible damage.

8. Changes to the Planned Work

  • Notify us promptly if you wish to make changes.
  • We will confirm whether changes are feasible.
  • If changes affect price, we will document and agree the new cost in writing.
  • Unexpected work:
    • We’ll quote for extra work within our scope.
    • If outside our competence, we can help you find a suitable contractor.
    • Delays may result in a reasonable charge.

9. Payment Terms and Late Payment

  • Payment schedule is set out in your quotation.
  • Late payments:
    • May cause work to cease.
    • Interest will accrue at 3% above the Bank of England base rate.
    • We will notify you in writing if work will stop.
  • You may only withhold a proportionate amount for any defect and must inform us in writing before the due date.
  • We may take legal action to recover goods or funds owed.

10. Your Other Obligations to Us

You must provide:

  • Free access to water, electricity, toilets, and storage.
  • Clear access to the installation site.
  • Completion of any preparatory work as instructed or by qualified contractors before the agreed start date.

Failure to comply may result in delay charges (minimum £250).

11. Alternative Dispute Resolution (ADR)

  • If a dispute arises, we will use RECC’s ADR service.
  • If unresolved, RECC may refer it to The Dispute Resolution Ombudsman.
  • This contract is governed by UK law, and unresolved issues may be referred to the appropriate UK courts.

12. Privacy

Your personal data will be used in accordance with the Data Protection Act 2018 and GDPR. We will use it to:

  • Deliver goods and services
  • Process payments
  • Register your installation
  • Address complaints (including with RECC or the Ombudsman)

You may opt-out of marketing at any time.

13. Social Media

Unless you inform us otherwise, we may use non-identifiable images of the installation for marketing on our website and social media platforms.

14. Health & Safety

  • We do not act as Principal Designer or Contractor under CDM 2015 unless agreed.
  • We will follow our own Health & Safety Policy.
  • We may pause work if the site is unsafe.
  • Discovery of asbestos requires you to provide a Clearance Certificate before we return.
  • We are not liable for indirect or consequential loss due to delays, loss of use, or profit.

15. General Terms

  • Governed by English law (or by the law applicable to your property’s location if not in England).
  • If any clause is ruled invalid, the rest of the contract remains in force.
  • RECC Code of Practice: https://www.recc.org.uk/scheme

16. VAT Reverse Charge Statement

Unless notified otherwise, we assume you are the end user or intermediary supplier. We will charge the relevant VAT. Please inform us if the reverse charge applies to you.

Please review this document thoroughly. If anything is unclear, do not hesitate to contact us for clarification before signing.